Terms and Conditions

TERMS & CONDITIONS

Appointments & Cancellations:

All practitioners at SkinSpaceUK LTD are trained and registered NMC Nurses, GMC Doctors and NVQ Laser & Beauty Therapists.

All practitioners are registered and approved in accordance with the company’s treatment and manufacturer protocols. SkinSpaceUK does not guarantee continued treatment with a named nurse or therapist. SkinSpaceUK does not guarantee appointment dates or times, these are subject to availability.

If you are unable to attend your appointment, we require 48 hours’ notice. Failure to give the required notice will result in you losing your treatment/session. If you wish to rebook you will be charged a re-booking fee of GBP£50.00. (depending on appointment length)

Clients who have purchased a course of treatment but fail to attend their appointment/s will not be entitled to a refund for their missed treatment.

Please arrive for your appointment at least 5-‐10 minutes in advance so consultation paperwork can be completed, and photographs of your treatment areas can be documented. The details of which are for our use only and kept confidential. Late arrival may result in reduced treatment time or forfeiting of the appointment. SkinSpaceUK will always endeavour to ensure that your appointment runs to time and will endeavour to keep you informed of any delays.

Should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

REFUNDS & LIABILITY:

Please be aware that we do not offer refunds on full price, discounted/sale or voucher campaign treatments or products.

If you do change your mind, SkinSpaceUK can offer to exchange the treatment to another service or give a credit note within 7 days of purchase.

By purchasing pre-paid treatments or products – you agree to these terms.

SkinSpaceUK has the right to refuse a refund request for any of the following circumstances:

– Treatment is non-refundable once undertaken. This includes full priced treatments, discounted/sale treatments, or voucher campaign treatments. However, if you are unsatisfied, we will always endeavour to review any treatment that has been undertaken. If you do have a complaint, please contact either the Clinic manager or our Help Team help@skinspaceuk.com immediately.

– Skin care and cosmetic items are non-refundable.

–  We do not offer refunds if you have moved countries or to a new location within the United Kingdom. We have multiple Clinic locations across the UK that we can transfer you to. Clients using vouchers must pay an administration charge of £50.00

–  We cannot transfer or exchange treatments or packages that have already commenced (including your consultation and patch test) to friends or family. They must be carried out by the individual that has purchased the treatments.

–  If you are unable to have a treatment due to poor shaving, tanned skin (either from the sun or fake tan), dry skin, medication that was not disclosed or any other possible reason why you cannot have treatment before the 48 hour cancellation policy – you will forfeit that session.

–  By purchasing any product, single or package of treatments – I understand that SkinSpaceUK cannot be held responsible for any unknown side effects which may occur because of having skin, injectable or laser treatments.

– Treatment is non-refundable should you become medically unsuitable during treatment or after the first consultation has taken place, a credit or alternative treatment will be offered (where possible) to be used within 24 months. We may ask that you obtain a medical report from your physician.

–  I understand that it is the responsibility of the client to ensure all relevant medical details prior to each treatment are disclosed to the Clinic. SkinSpaceUK will not be held liable for any damage that occurs because of the client’s failure to disclose such details. I understand that the client must agree to comply with all instructions and recommendations given to them by the Clinic or the Help team regarding the care of the treated area.

–  Children under the age of 16 years are not permitted in the clinic. The clinic has the right to refuse treatment if you bring children with you to the clinic. As we are a Medical Aesthetics Clinic and use Medical Aesthetic equipment, we cannot allow children in during your treatments for health and safety purposes. We politely ask that you come to your appointment unaccompanied.

VOUCHERS:

If you are booking through one of our promotional offers, please be ready to give us the security code over the phone when you’re booking your appointment, and also please ensure you bring a copy of your voucher into the clinic (where applicable).

Treatments will be offered at the clinic to which voucher purchased.

Please note our voucher deals are ONE VOUCHER PER CLIENT PER TREATMENT ONLY.

LASER HAIR PACKAGES:

We are able to offer great value and speedy laser treatments using industry leaders Alma lasers. Our treatment times are extremely fast and efficient due to the advances in our laser technology with treatment times taking less than 10 minutes and full body treatments less than 60 minutes. On average we treat most clients in less than 30 minutes.

Please shave the area the day before your treatment, failure to do so may result in a lost session.

Due to the overwhelming popularity of our discounted laser hair packages, it is imperative that all sessions are attended. By purchasing a course of treatments you are entering into a contract with SkinSpaceUK. If you fail to attend and have not given us 48 hours notice, then you forfeit the complete course of treatments.

If you are late for your appointment/treatment areas are unshaven, the session will be forfeited and no refund or alternative appointment will be offered.

If for any reason an appointment is postponed/cancelled by us, we will always offer an alternative date. We are unable to offer any refunds on this basis.

All treatments purchased as a course, must be paid for in full in advance of the first treatment.

TREATMENT SUITABILITY:

All tattoos/pigmentation/scars must be fully covered prior to any laser treatments.

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. We are unable to guarantee results. You will only be liable for the cost of the initial consultation fee of £99.00, where applicable.

Clients undertaking any laser treatment and have had treatment for cancer must be in remission for a minimum of 5 years before treatment can be undertaken.

RESOLVING COMPLAINTS

SkinSpaceUK endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at SkinSpaceUK, you are entitled to lodge a complaint by contacting help@skinspaceuk.com

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive either an email or telephone call within 10 days of lodging the complaint that an investigation into the matter is under way.

During the course of the investigation, SkinSpaceUK may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution or have any objection to being seen by this practitioner, the clinic Manager will review your case.